Welcome Center Support Staff
3.
4 Warren, MI Warren, MI Full-time Full-time Estimated:
$27.
3K - $34.
6K a year Estimated:
$27.
3K - $34.
6K a year POSITION DESCRIPTION Behavioral Health - Outpatient Program Job Title:
Welcome Center Support Staff Reports To:
Operations Manager Status:
Full-Time FLSA Status:
Non-Exempt Our Mission:
To provide expert, comprehensive services in southeastern Michigan that strengthen children, adults, and families impacted by abuse and neglect, autism, developmental disabilities, and mental health challenges so they are successful in their communities.
General Acknowledgement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and /or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job
Summary:
Judson Center is a Certified Community Behavioral Health Clinic (CCBHC).
The Welcome Center Support Staff are an integral part of the team, as the individuals answering the phone and greeting clients are the client's first impression of Judson Center and the program.
This role is key to ensuring a positive client experience.
The Welcome Center Support Staff demonstrates exceptional customer service skills and treats all guests in a welcoming, supportive, helpful, and respectful manner.
The Support Staff in this role will be accepting all calls coming in for mental health, substance use, primary care, and crisis services.
The call center supports the Macomb Region primarily, but is part of centralized scheduling for other sites.
This role includes answering calls, scheduling appointments, verifying insurances for new clients, completing admission requirements, and supporting clients for their appointments through assisting with paperwork, collecting copays, coordinating transportation services, and answering any questions.
The Welcome Center Support Staff also schedules next appointments, uploads necessary documentation, and maintains updated client charts.
Primary Duties and
Responsibilities:
The Welcome Center Support Staff:
Answers all calls and greets all visitors in a welcoming, supportive, and helpful manner (client check in/out) Demonstrates strong, positive customer service skills Adheres to all privacy rules, in regards to client health information Collects all admission information needed for new clients and enters it into the agency's electronic health record Schedules appointments, including following procedures to schedule same day/next day and crisis appointments Manages clinician schedules to ensure properly scheduled, based on credentials and capacity Coordinates appointments between multi-systems Coordinates crisis and urgent services for clients Completes reminder calls for next day appointments Maintains all client charts, both physical and electronic, with updated information Collects copays, as needed, and follows guidelines to appropriate track receipt in the agency's electronic health record Collects ID and insurance cards Ensures intake documentation is complete and uploaded in accordance with contractual requirements and agency guidelines Assists clients complete required paperwork Schedules next appointments for existing clients Coordinates crisis and urgent services for clients on-site Maintains familiarity with all Judson Center programming and links client to other services, based on need Completes all mandatory trainings, as required by contract and Judson Center Attends all scheduled meetings, including supervisions, team meeting, and all staff Perform other duties as assigned, which includes being cross-trained in other areas of the department Job
Qualifications:
Proficient computer skills including but limited to Microsoft Office and Electronic Health Records Ability to multi-task Cultural Competence Strong customer service skills Understanding of vulnerable populations Strong writing skills Proficient typing skills with sufficient speed Ability to comply with all applicable licensing rules, accreditation standards, code of ethics, insurance reimbursement rules, and Judson Center's policies and procedures.
Ability to provide culturally competent services that shows sensitivity to the service population's cultural and socioeconomic characteristics.
Core Competencies:
Customer Service - regularly respond to customers in a courteous and timely manner with focus on providing quality services.
Job Knowledge - demonstrate mastery of basic principles, techniques, and skills related to job, consistently applying technical and procedural competence.
Professionalism - consistently present a positive image of self and the agency, operating with integrity and credibility.
Planning & Organization of Work - reliably demonstrate time management skills through advance planning in order to deliver high quality work product within deadlines.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Warren, MI Warren, MI Full-time Full-time Estimated:
$27.
3K - $34.
6K a year Estimated:
$27.
3K - $34.
6K a year POSITION DESCRIPTION Behavioral Health - Outpatient Program Job Title:
Welcome Center Support Staff Reports To:
Operations Manager Status:
Full-Time FLSA Status:
Non-Exempt Our Mission:
To provide expert, comprehensive services in southeastern Michigan that strengthen children, adults, and families impacted by abuse and neglect, autism, developmental disabilities, and mental health challenges so they are successful in their communities.
General Acknowledgement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and /or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job
Summary:
Judson Center is a Certified Community Behavioral Health Clinic (CCBHC).
The Welcome Center Support Staff are an integral part of the team, as the individuals answering the phone and greeting clients are the client's first impression of Judson Center and the program.
This role is key to ensuring a positive client experience.
The Welcome Center Support Staff demonstrates exceptional customer service skills and treats all guests in a welcoming, supportive, helpful, and respectful manner.
The Support Staff in this role will be accepting all calls coming in for mental health, substance use, primary care, and crisis services.
The call center supports the Macomb Region primarily, but is part of centralized scheduling for other sites.
This role includes answering calls, scheduling appointments, verifying insurances for new clients, completing admission requirements, and supporting clients for their appointments through assisting with paperwork, collecting copays, coordinating transportation services, and answering any questions.
The Welcome Center Support Staff also schedules next appointments, uploads necessary documentation, and maintains updated client charts.
Primary Duties and
Responsibilities:
The Welcome Center Support Staff:
Answers all calls and greets all visitors in a welcoming, supportive, and helpful manner (client check in/out) Demonstrates strong, positive customer service skills Adheres to all privacy rules, in regards to client health information Collects all admission information needed for new clients and enters it into the agency's electronic health record Schedules appointments, including following procedures to schedule same day/next day and crisis appointments Manages clinician schedules to ensure properly scheduled, based on credentials and capacity Coordinates appointments between multi-systems Coordinates crisis and urgent services for clients Completes reminder calls for next day appointments Maintains all client charts, both physical and electronic, with updated information Collects copays, as needed, and follows guidelines to appropriate track receipt in the agency's electronic health record Collects ID and insurance cards Ensures intake documentation is complete and uploaded in accordance with contractual requirements and agency guidelines Assists clients complete required paperwork Schedules next appointments for existing clients Coordinates crisis and urgent services for clients on-site Maintains familiarity with all Judson Center programming and links client to other services, based on need Completes all mandatory trainings, as required by contract and Judson Center Attends all scheduled meetings, including supervisions, team meeting, and all staff Perform other duties as assigned, which includes being cross-trained in other areas of the department Job
Qualifications:
Proficient computer skills including but limited to Microsoft Office and Electronic Health Records Ability to multi-task Cultural Competence Strong customer service skills Understanding of vulnerable populations Strong writing skills Proficient typing skills with sufficient speed Ability to comply with all applicable licensing rules, accreditation standards, code of ethics, insurance reimbursement rules, and Judson Center's policies and procedures.
Ability to provide culturally competent services that shows sensitivity to the service population's cultural and socioeconomic characteristics.
Core Competencies:
Customer Service - regularly respond to customers in a courteous and timely manner with focus on providing quality services.
Job Knowledge - demonstrate mastery of basic principles, techniques, and skills related to job, consistently applying technical and procedural competence.
Professionalism - consistently present a positive image of self and the agency, operating with integrity and credibility.
Planning & Organization of Work - reliably demonstrate time management skills through advance planning in order to deliver high quality work product within deadlines.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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